Support & Inquiries

Contact Us

We'd love to hear from you. Whether you have questions, feedback, or need assistance, our team is here to help.

Official Support Email

socialconnect.support@gmail.com

For technical issues, account security, billing & ad credits, bug reports, feature suggestions, and general inquiries.

Categorized Support

What Can We Help With?

Our support team assists with various platform inquiries and topics.

App errors, connection issues, real-time messaging, or audio/video call troubleshooting.

Password resets, two-step verification, recovery email, active sessions, and login help.

Profile Lock, Post Lock, Friend Lock, Message Lock, user blocking, and audience permissions.

Creator channel setup, Video Studio management, Shorts publishing, and video embeds.

Ad Wallet balances, credit top-ups, invoice receipts, campaign budgets, and refund inquiries.

Reporting unexpected behavior, interface glitches, media upload issues, or app crashes.

Sharing user feedback, proposing new tool ideas, and suggesting platform improvements.

Media inquiries, ecosystem integrations, developer tools, and strategic partnerships.

Quick Resources

You might find immediate answers in our self-service documentation and Social Connect AI (Nicolai v4):

Browse 40 categorized FAQ guides with instant search.

24/7 general intelligence and instant platform guidance.

Learn about platform rules and safety standards.

Read how we protect data and privacy locks.

Review user agreements and platform terms.

Review our 14-day refund policy for unspent credits.

Monday – Friday

Usually within 24–48 hours for email support requests.

For instant assistance, browse our interactive Help Center, chat with 24/7 Nicolai v4, or sign in to manage your account.

We're committed to providing a safe, reliable, and enjoyable experience for everyone.